Privacy Policy

This Privacy Policy explains how Lucky Tiger, available via luckytiger-au.com (the "Website"), collects, uses, discloses and protects personal information of Website visitors and players who interact with Lucky Tiger - related content. It applies to all users who access or use the Website from Australia or elsewhere. By using the Website, you agree to this Privacy Policy as in force from time to time. This Privacy Policy is effective from 1 January 2026 and replaces any earlier versions.

Who We Are

OBSERVE: The available data indicates that the Website presents information about the online gambling brand "Lucky Tiger" and is associated with the domain luckytiger-au.com. The underlying operator of the Lucky Tiger gambling services is reported as a Curacao company, but full verified details are not publicly confirmed.

EXPAND: To ensure transparency while avoiding misleading statements, we must distinguish clearly between: (a) the informational/review function of Lucky Tiger and (b) any separate gambling services that may be offered on or via casino-luckytiger.com or related domains by a third-party operator. We also need a contact point for privacy matters even where a formal data protection officer (DPO) has not been designated.

REFLECT: Based on the information provided, the following applies.

Website operator

• Service name: Lucky Tiger (Lucky Tiger review and information service for Australian users)
• Primary domain: luckytiger-au.com
• Function: Information and review website relating to the Lucky Tiger online casino brand. The Website does not itself provide licensed gambling services to persons located in Australia.

Gambling service operator (third party)

• Reported operator company: Alistair Solutions N.V. (a Curacao Naamloze Vennootschap)
• Reported jurisdiction: Curacao
• Reported licence reference: "Master License 365/JAZ (sub-licence unverified)" - status unverified / not confirmed active as at 15 December 2024
• Important notice (Australia): The Australian Communications and Media Authority (ACMA) has listed the Lucky Tiger gambling site as an illegal offshore gambling service to be blocked in Australia under the Interactive Gambling Act 2001 (Cth). Accessing or using offshore gambling services may breach Australian law or expose you to heightened risks. This Privacy Policy does not endorse or legitimise such services.

Legal entity and address of this Website operator

The specific legal entity name, registered office and company registration number of the Website operator are not specified in the data made available. Until updated, the Website will act through its administrative operator ("we", "us", "our") as controller for personal information collected via luckytiger-au.com.

Data protection contact

• Data protection contact person / department: Privacy Team, Lucky Tiger
• Email: A dedicated privacy email address and telephone number are currently not specified. Until they are published on this page, please use the contact form or general contact details made available on the Website, clearly marking your message with the subject line "Privacy / Personal Data Request".
• Mailing address: Not specified - any updates will be reflected in this section.

Where we process personal information jointly with or on behalf of third-party gambling operators (such as Alistair Solutions N.V.), those operators may also act as independent or joint controllers for your data under their own privacy policies. You should always review the privacy policy of any gambling site you register with.

What Personal Data We Collect

OBSERVE: Users may browse the Website, interact with forms, follow links to gambling operators, and potentially subscribe to communications. This leads to collection of contact details, technical identifiers, cookie data, limited behavioural data and, if applicable, referral information.

EXPAND: Even as a review site, we must anticipate standard online tracking, analytics and marketing tools. Where the Website includes or embeds links or tracking codes related to Lucky Tiger or other partners, certain data may be shared in pseudonymised or identifiable form, subject to your consent and legal requirements.

REFLECT: We group the data we collect into categories.

Personal identification and contact data

• Full name, nickname or display name you provide in forms or communications
• Email address you provide (for newsletters, feedback, complaint handling, or queries)
• Telephone number, where you optionally submit it in a form
• Country of residence and language preferences where provided or inferred

Technical and device data

• IP address (which may indicate your approximate location)
• Device identifiers (browser type and version, operating system, screen resolution)
• Log data (dates and times of access, pages viewed, referring/exit pages, error logs)
• Configuration data (time zone, language settings, connection information)

Usage and behavioural data

• Pages and content you view on luckytiger-au.com
• Clickstream data, including which links you click (for example, outbound links to casino-luckytiger.com or other operators)
• Interactions with banners, promotions, comparison tables and call-to-action buttons
• Aggregated analytics about how users navigate the Website and interact with specific Lucky Tiger - related pages

Payment and gambling-related data

Lucky Tiger does not itself process deposits, withdrawals or bets and does not require payment card numbers or bank account details.

• We may receive aggregated or pseudonymised statistics from partner operators (for example, number of registrations or deposits originating from our Website), but these will not allow us to directly identify you unless otherwise explicitly indicated and consented.
• If, in the future, we offer any paid premium services on the Website, we will collect the minimum payment data necessary for that purpose and will update this Privacy Policy accordingly.

Cookies and similar technologies

• HTTP cookies, HTML5 storage, pixels, tags and scripts used for authentication, remembering preferences, analytics and marketing attribution.
• Identifiers related to advertising or affiliate campaigns (for example, campaign IDs, click IDs, partner tags).

Special categories of data

We do not intentionally collect sensitive information such as health data, political opinions, religious beliefs or precise financial position through the Website. Do not provide such information in open text fields. If you do, you understand it is provided at your own initiative and will only be used as necessary to handle your specific request (for example, a complaint describing problem gambling issues) in line with applicable law.

Legal Basis for Processing

OBSERVE: As an Australian-focused review site interacting with international gambling operators, we must consider the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), while also aligning to global standards such as the GDPR for cross-border users. For certain elements, we also consider general data protection concepts akin to Mexican and EU regimes where our partners or users are located there.

EXPAND: Our legal grounds will differ by activity: some processing is necessary for providing the Website, other processing is based on your consent, on our legitimate interests, or on compliance with legal obligations (for example, record-keeping, dealing with law-enforcement requests, ACMA-related inquiries).

REFLECT: The main legal bases we rely on are:

• Consent
  • Where required under the APPs, the GDPR or other data protection laws (for example, certain cookies, direct electronic marketing, newsletters, or sharing data with advertising networks), we rely on your explicit or implied consent.
  • You can withdraw consent at any time through the mechanisms described in this Policy (for example, unsubscribing from emails, adjusting cookie settings, or contacting us).
• Contractual necessity
  • Where you agree to specific terms for using a feature of the Website (for example, a subscription or account for personalised content if introduced), we may need to process your personal information to perform that agreement.
  • This includes basic registration, security, user support and communication related to such features.
• Legitimate interests
  • Operating, maintaining and improving luckytiger-au.com and our services.
  • Understanding how users interact with our content to improve usability, responsible gambling information and transparency regarding offshore operators such as Lucky Tiger.
  • Preventing fraud, abuse, unauthorised access, cyber-attacks and misuse of our Website.
  • Establishing, exercising or defending legal claims (for example, responding to queries from ACMA or other regulators regarding links to illegal offshore services).
  • Where we rely on legitimate interests, we assess that our interests are not overridden by your privacy rights and expectations.
• Compliance with legal obligations
  • Complying with applicable Australian laws, including the Privacy Act 1988 (Cth), the Spam Act 2003 (Cth) and the Interactive Gambling Act 2001 (Cth), where relevant to our activities as an information provider.
  • Responding to lawful requests from government agencies, courts, law-enforcement, or regulators (for example, ACMA) regarding potentially illegal gambling promotion or blocking measures.
  • Accounting, record-keeping and reporting obligations applicable in our jurisdiction of establishment.

Purpose of Processing

OBSERVE: Users expect clarity regarding why their information is collected and how it is used, particularly in a sensitive field like online gambling.

EXPAND: The purposes must cover provision of the Website, analytics, security, marketing, compliance and dispute handling, including references to the unverified Curacao licence and ACMA blocking context.

REFLECT: We process personal information for the following purposes:

• Providing and operating the Website
  • Displaying content, reviews, ratings and informational pages relating to Lucky Tiger and other gambling brands.
  • Ensuring the Website functions correctly across devices and browsers.
  • Providing customer support, responding to your questions, complaints or requests.
• Improving our services
  • Analysing aggregated user behaviour to improve navigation, readability and clarity of legal and responsible gambling information.
  • Testing new features, layouts and content formats.
• Marketing and communications
  • Sending newsletters, promotional or informational emails about updates to the Website, new reviews or relevant gambling-related content where legally permitted and with your consent where required.
  • Measuring the effectiveness of promotions or referral links to third-party operators, including Lucky Tiger.
• Analytics and statistics
  • Using anonymised or pseudonymised analytics to understand traffic patterns, user engagement and regional interest (including from Australia despite ACMA blocking measures).
  • Producing internal reports on traffic sources, including from search engines, affiliates and advertising campaigns.
• Fraud prevention, security and compliance
  • Detecting and preventing fraud, unauthorised use, denial-of-service attacks and other harmful activity.
  • Maintaining logs and audit trails necessary for security investigations and regulatory compliance.
  • Assisting law-enforcement or regulatory bodies where legally compelled, especially in connection with illegal offshore gambling services.
• Legal claims and dispute resolution
  • Managing and resolving disputes between you and us.
  • Establishing, exercising or defending legal claims (for example, in defamation, misleading and deceptive conduct or privacy complaints).

Disclosure & Sharing

OBSERVE: As an information site, we work with various partners (hosting, analytics, advertising, affiliate networks, and possibly gambling operators such as Lucky Tiger). Australian users require transparency around how and with whom their data is shared, especially where data may leave Australia.

EXPAND: We must address service providers, payment or affiliate partners, regulators, professional advisers, and advertising networks, with references to consent and legal compulsion.

REFLECT: We share personal information only as described below and subject to applicable law.

• Service providers and technical partners
  • Website hosting, cloud storage and content delivery network (CDN) providers.
  • Analytics providers (for example, web analytics tools) that help us understand Website performance.
  • IT security providers, monitoring tools and error-logging services.
  • These parties process data on our behalf under contractual obligations of confidentiality and security.
• Affiliate and marketing partners
  • Affiliate networks and gambling operators (including, where applicable, Alistair Solutions N.V. in relation to Lucky Tiger) may receive information such as your click on a referral link or campaign identifiers so that they can track referrals originating from our Website.
  • We do not share your name, email or other direct identifiers with such partners unless you have given explicit consent or unless it is strictly necessary for a requested service and permitted by law.
  • These partners will process any additional data provided by you directly under their own privacy policies.
• Advertising networks and third-party cookies
  • Where we use advertising networks or retargeting services, they may set cookies or tracking technologies on your device (subject to your consent where required).
  • These third parties may collect information about your browsing on our Website and other sites over time, in order to deliver personalised or interest-based advertising.
• Regulators, supervisory authorities and law-enforcement
  • We may disclose your personal information if required by law or reasonably necessary to comply with legal processes, including lawful requests from Australian authorities such as ACMA, the Office of the Australian Information Commissioner (OAIC), law-enforcement agencies or courts.
  • We may also share limited information with foreign regulators or authorities where cross-border investigations or proceedings require it and where permitted by applicable law.
• Professional advisers
  • Lawyers, auditors, consultants and insurers may access your data to the extent reasonably necessary for the provision of professional services to us, subject to confidentiality obligations.
• Business transfers
  • If we undergo a restructuring, merger, acquisition, sale of assets or similar transaction, your personal information may be transferred as part of that transaction, subject to protections that preserve this Privacy Policy's standards.

We do not sell your personal information for monetary consideration. Any sharing for advertising or affiliate purposes occurs as described, based on consent or other applicable legal grounds.

International Transfers

OBSERVE: Our infrastructure and partners may be outside Australia, and the Lucky Tiger operator is reportedly based in Curacao. Personal data may therefore be processed in multiple jurisdictions.

EXPAND: Australian law allows cross-border disclosure where reasonable steps are taken to ensure that overseas recipients do not breach the Australian Privacy Principles, or where another lawful basis exists. For EU-style regimes, standard contractual clauses and similar mechanisms are commonly used.

REFLECT: We take appropriate measures before transferring data internationally.

• Locations of processing
  • Australia - where users access the Website and where certain support or administrative functions may occur.
  • European Economic Area (EEA) and United Kingdom - where some of our hosting, analytics or service providers may be located.
  • Curacao or other offshore jurisdictions - where third-party gambling operators such as Alistair Solutions N.V. may be established.
  • United States or other countries - where large-scale cloud, analytics, or advertising providers may process data.
• Protection measures
  • We use contractual safeguards such as data protection addenda and, where relevant to EU/EEA data, Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.
  • We select reputable service providers with appropriate security certifications (for example, ISO 27001 or SOC 2, where applicable).
  • We assess privacy risks associated with offshore operators and do not transfer more data than necessary for the stated purposes.
• Important Australian note
  • Where we reasonably believe an overseas recipient is subject to a law or binding scheme substantially similar to the Australian Privacy Principles, or where you expressly consent to the transfer after being informed, we may rely on those bases under the Privacy Act 1988 (Cth).
  • Accessing offshore gambling services that are illegal in Australia (for example, Lucky Tiger, which is on ACMA's blocking list) may expose you to additional risks; their data practices are governed by their own policies and local laws, which may not provide protections equivalent to Australian law.

Data Retention

OBSERVE: Users require clarity on how long their data is stored and when it is deleted. Retention must be limited to what is necessary for legal and business purposes.

EXPAND: Different data categories require different retention periods: contact data, logs, cookies, analytics and complaint records. Laws regarding limitation periods, regulatory inquiries and accounting must be considered.

REFLECT: We apply the following principles and indicative periods:

• General principle
  • We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer period is required or permitted by law (for example, for tax, accounting or legal claims).
• Contact and communication data
  • Emails, contact form submissions and related correspondence are generally kept for up to 5 years after the matter is resolved, to maintain records of communications and to handle potential follow-up queries or disputes.
• Marketing and newsletter data
  • If you subscribe to newsletters or marketing communications, we will retain your subscription data until you unsubscribe or until the service is discontinued, plus a short period (up to 2 years) to demonstrate compliance with your request and to maintain suppression lists.
• Technical logs and security data
  • Server logs and security-related records are typically retained for 6 to 24 months, depending on the type of log, to investigate incidents and ensure the integrity of our systems.
• Analytics and aggregated data
  • Aggregated or anonymised analytics data that does not identify you may be retained indefinitely for statistical and research purposes.
• Cookies
  • Session cookies expire when you close your browser.
  • Persistent cookies used for preferences, analytics or marketing usually remain on your device for between 1 month and 2 years, unless you delete them earlier through your browser settings. Exact lifetimes depend on the cookie and will be indicated in our cookie settings panel where available.
• Legal claims and regulatory matters
  • Where information is relevant to actual or potential legal proceedings or regulatory investigations (for example, in relation to ACMA queries), we may retain it until the matter is fully resolved, including any appeal periods, even if that extends beyond the above standard periods.

When data is no longer needed, we will either delete it securely or irreversibly anonymise it in accordance with recognised industry practices.

Your Rights

OBSERVE: While the Website is Australia-focused, users may come from multiple jurisdictions. We therefore describe rights consistently with the Australian Privacy Principles while aligning to GDPR-style rights and analogous protections recognised in other regimes.

EXPAND: Users should be able to access, correct, delete or restrict their data, object to certain processing, withdraw consent and obtain information on cross-border transfers. Requests should be easy, free of charge and processed within predictable timeframes (for example, 30 days where practicable).

REFLECT: Subject to applicable law, you have the following rights in relation to your personal information we hold.

• Right of access
  • You may request confirmation whether we process your personal information and obtain a copy of that information, together with an explanation of how it is used.
• Right to correction (rectification)
  • You may request that we correct any inaccurate, incomplete or outdated personal information we hold about you.
• Right to deletion (erasure)
  • You may request that we delete your personal information where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and there is no other legal basis), or where required by applicable law.
  • We may need to retain certain information for legal, accounting or security reasons; in such cases, we will explain the basis for retention.
• Right to restrict processing
  • You may request that we limit the processing of your personal information while we resolve any dispute about its accuracy, our use of it, or our legal obligations.
• Right to object
  • You may object at any time to processing of your personal information for direct marketing purposes; we will then stop such processing.
  • You may also object to other processing based on our legitimate interests, in which case we will consider your request and stop processing unless we have compelling legitimate grounds permitted by law.
• Right to data portability (where applicable)
  • Where technically feasible and required under laws akin to the GDPR, you may request that we provide your personal information in a structured, commonly used and machine-readable format, or transmit it directly to another controller.
• Right to withdraw consent
  • Where we rely on your consent (for example, for email marketing or certain cookies), you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

How to exercise your rights

• Submit your request via the contact methods provided on the Website, clearly stating that it is a "Privacy / Personal Data Request".
• Provide sufficient information for us to identify you and locate your data (for example, your email address, approximate dates of interaction with the Website and the nature of your request).
• We may need to verify your identity before acting on your request, to protect your privacy and security.

Response times and fees

• We aim to respond to all valid requests within 30 days of receipt, or a shorter period where required by applicable law. If we need more time due to complexity or volume, we will inform you.
• Your requests will generally be handled free of charge. However, where permitted by law, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded, repetitive or excessive.

Some of these rights may not apply in all circumstances (for example, where fulfilling your request would adversely affect the rights and freedoms of others or conflict with legal obligations). Where we decline or limit a request, we will explain the reasons, subject to legal restrictions.

Cookies & Tracking Technologies

OBSERVE: Cookies are essential for the operation and improvement of the Website and are used for personalisation, analytics and advertising.

EXPAND: Australian users should understand the types of cookies used, their purposes and how to control them, consistent with global best practice.

REFLECT: We use the following categories of cookies and tracking technologies on luckytiger-au.com:

Types of cookies

• Session cookies
  • Temporary cookies that exist only while your browser is open. They are erased when you close your browser.
  • Used for basic operations such as navigation between pages and maintaining state during your visit.
• Persistent cookies
  • Remain on your device for a set period or until you delete them.
  • Used to remember your preferences (for example, language choice), to recognise you when you return, and for long-term analytics.
• First-party cookies
  • Set directly by the luckytiger-au.com domain.
  • Used primarily for functionality, security and performance.
• Third-party cookies
  • Set by other domains (for example, analytics providers, advertising networks or affiliate partners).
  • Used to provide aggregated analytics, measure campaign performance and, where applicable, deliver personalised advertising.

Purposes of cookies

• Strictly necessary / functional cookies
  • Required for the Website to function correctly (for example, security features, load balancing, account or preference management).
• Analytics and performance cookies
  • Help us understand how visitors use the Website (pages visited, time spent, navigation paths).
  • Assist in improving content, structure, and technical performance.
• Advertising and affiliate cookies
  • Used to measure the effectiveness of our referrals to third-party gambling operators, including Lucky Tiger.
  • May be used by advertising networks to build a profile of your interests and show you relevant adverts on other sites, subject to your consent where required.

Managing and disabling cookies

• You can manage cookies through your browser settings, where you can usually:
  • View which cookies are set on your device,
  • Delete cookies individually or all at once,
  • Block or restrict cookies from specific sites,
  • Set your browser to refuse all cookies or to notify you when a cookie is being set.
• If we provide an internal cookie settings panel on the Website, you can use it to adjust your preferences for non-essential cookies (for example, analytics and advertising cookies).
• If you block or delete cookies, some features of the Website may not function properly or your experience may be less personalised.

Data Security

OBSERVE: Users of gambling-related information sites are sensitive to potential misuse of their data, requiring robust security and clear explanation of measures taken.

EXPAND: We must cover encryption in transit and at rest, access controls, multi-factor authentication where applicable, audits, staff training and incident response, while acknowledging that no system is entirely risk-free.

REFLECT: We implement technical and organisational security measures designed to protect your personal information from unauthorised access, misuse, alteration or loss.

• Encryption and transmission security
  • Data transmitted between your browser and our servers is protected by Transport Layer Security (TLS) version 1.2 or higher, where supported by your browser.
  • Where feasible, sensitive data at rest is stored using industry-standard encryption mechanisms.
• Access controls and authentication
  • Access to personal information is restricted to authorised personnel who require it for their duties.
  • Administrative access is protected by strong authentication methods, including multi-factor authentication where available.
• System monitoring and audits
  • We maintain logs and monitoring systems to detect unusual or unauthorised access patterns.
  • We periodically review our security controls and update them in light of new threats and best practices.
• Staff training and confidentiality
  • Personnel with access to personal information are required to keep it confidential and receive training appropriate to their role on data protection and security.
• Incident response
  • We maintain procedures for identifying, assessing and responding to data security incidents.
  • Where required by law, we will notify affected individuals and relevant authorities (for example, the OAIC in Australia) of qualifying data breaches without undue delay.
• International security standards
  • We seek to work with service providers that follow recognised security frameworks such as ISO 27001 or SOC 2 where feasible.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to continuously improving our safeguards.

Complaints & Contacts

OBSERVE: Users need clear channels to raise questions or lodge complaints about our handling of personal information and to escalate unresolved issues to the appropriate authority.

EXPAND: We must provide contact mechanisms, outline the internal complaint process with timelines, and identify external supervisory authorities, focusing on Australian oversight while acknowledging other regimes where relevant.

REFLECT: The following avenues are available.

Contacting us

• Privacy contact: Privacy Team, Lucky Tiger
• How to reach us:
  • Use the contact or feedback form provided on luckytiger-au.com, marking your message with "Privacy / Personal Data".
  • If an email address or phone number is published on the Website in future, you may also use those channels for privacy-related matters.

Internal complaint procedure

1. Submit your complaint - Provide a clear description of your concern, the relevant dates, and any supporting documentation.
2. Acknowledgement - We will aim to acknowledge receipt of your complaint within 7 days.
3. Investigation - We will review your complaint, gather relevant information and, where necessary, contact you for clarification.
4. Response - We aim to provide a substantive written response within 30 days of receiving your complaint. If more time is needed due to complexity, we will let you know and provide an updated timeframe.
5. Outcome and remediation - If we find that we have not complied with this Privacy Policy or with applicable data protection laws, we will take appropriate steps to address the issue, which may include correcting or deleting data, changing internal practices, or offering additional information.

Escalation to supervisory authorities

• Australia - Office of the Australian Information Commissioner (OAIC)
  • Website: https://www.oaic.gov.au
  • Privacy complaints: see "Make a privacy complaint" section on the OAIC website for up-to-date contact details and forms.
• ACMA - Illegal offshore gambling services
  • If your complaint relates to the promotion or blocking of illegal offshore gambling websites, you may also contact the Australian Communications and Media Authority (ACMA).
  • Website: https://www.acma.gov.au
• Other jurisdictions
  • If you are located outside Australia, you may have the right to lodge a complaint with your local data protection authority or other relevant regulator under your local law.

We encourage you to contact us first so we can attempt to resolve your concern directly.

Updates

OBSERVE: Privacy practices and regulatory requirements evolve, particularly in the online gambling sector.

EXPAND: Users should be informed about how changes will be communicated, with reasonable advance notice for material updates and clear options if they do not agree.

REFLECT: We may update this Privacy Policy from time to time.

• Notification of changes
  • Minor updates (for example, clarifications, formatting) will take effect when posted on this page.
  • For material changes affecting how we handle your personal information, we will provide additional notice by one or more of the following methods:
    • Prominent banner or pop-up on the Website,
    • Email notification if you have provided your email address and we legally can contact you,
    • Notification via any user account dashboard or preference centre, if such features exist.
• Advance notice
  • Where feasible and required by law, we will provide at least 30 days' advance notice before material changes take effect, especially if they expand our ability to use or share your personal information.
• User options
  • If you do not agree with the updated Privacy Policy, you may stop using the Website and, where applicable, request deletion or restriction of your personal information.
  • Continued use of the Website after the effective date of the updated Policy will constitute your acceptance of the changes, to the extent permitted by law.
• Version control
  • Last updated: January 2026
  • Material changes since the previous version may include:
    • Clarification of the relationship between Lucky Tiger, luckytiger-au.com and the offshore Lucky Tiger operator (Alistair Solutions N.V.),
    • Expanded information on ACMA blocking and Australian regulatory context,
    • More detailed explanation of user rights, international transfers and security measures.